Terms & Conditions
Effective Date: June 3rd, 2025
Welcome to Jasmine Serenity Co. By accessing or using our website, purchasing products, or booking services, you agree to be bound by the following terms and conditions. Please read them carefully.
General Information
Jasmine Serenity Co. is an online hair boutique based in Raleigh, North Carolina. We offer premium raw and virgin hair extensions, closures, wigs, and essential hair tools and accessories. All transactions made on our site are governed by these Terms and Conditions and the applicable laws of North Carolina.
Products and Services
We strive to ensure all product descriptions and details on our website are accurate, current, and complete. However, we do not warrant that descriptions, pricing, or other content is error-free. If an error is identified, we will correct it promptly and, where applicable, notify the customer.
Payment Policy
Jasmine Serenity Co. accepts all major credit cards, PayPal, Venmo, Google Pay, Apple Pay, Afterpay, and manual payment options. All orders must be paid in full before processing.
Note: Manual payments must be confirmed via email, and proof of payment must be submitted before your order is processed.
Credit Cards
Google Pay
Pay Pal
Vemmo
After Pay
After Pay
Shipping Policy
We ship to all 50 U.S. states. Shipping options include:
Free Standard Shipping
5–7 business days
Rush Shipping
3–5 business days – $12.95
Expedited Shipping
2 business days – $21.95
Processing time may vary due to product availability and high order volume. We are not responsible for shipping delays caused by carriers (USPS, UPS, FedEx), natural disasters, or weather-related disruptions.
Please visit our FAQ Page for common shipping questions.
Refund Policy
Customer satisfaction is our top priority. If your hair is not as described or not the quality advertised, we will issue a refund after you ship the product back to us at your expense.
We do not offer refunds for:
Items damaged by customer use or improper installation
Hair that has been altered (cut, dyed, installed, etc.)
Incorrect purchases based on failure to read product details
Products received 14 days ago or longer without a submitted support ticket
All returns require photo proof and must follow instructions provided with your return confirmation email.
Returns & Consultations
We do not accept walk-in returns. Our return facility is a warehouse only. Contact us at biz.jasmineserenityco@gmail.com or call (919) 522-0240 to initiate your return. Please provide your order number and reason for return. You'll receive a return form and instructions via email.
For consultations: You must contact us within 24 hours to reschedule. Missed consultations without notice are non-refundable
Product Use and Liability
We provide general advice through consultations and product listings, but we are not liable for any damage caused by misuse or allergic reaction to our products. Always test and wash hair extensions before installation using products that work best for your skin and scalp.
We respect your privacy and follow state and federal laws. For full details, please review our Privacy Policy and Accessibility Statement.
Intellectual Property
All content, logos, designs, and visuals on JasmineSerenityCo.com are the property of Jasmine Serenity Co. Unauthorized use is prohibited.
Returns & Consultations
For any questions or concerns, you can reach us at:
Email: biz.jasmineserenityco@gmail.com
Phone: (919) 522-0240